At MSP Converter, we aim to provide a seamless and discreet shipping experience to all our customers. Here you will find all the information you need regarding our shipping policies, delivery options, and timelines.
Processing Time
- Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
- Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase.
Shipping Options & Delivery Times
We offer several shipping options to cater to your needs:
- Standard Shipping: 5-7 business days (within the U.S.)
- Express Shipping: 2-3 business days (within the U.S.)
- Overnight Shipping: 1 business day (orders must be placed before 12 PM for same-day dispatch)
- International Shipping: 7-14 business days, depending on the destination. Please note that customs clearance may affect delivery times.
Shipping Costs
- Standard Shipping: $5.99 (Free for orders over $50)
- Express Shipping: $12.99
- Overnight Shipping: $24.99
- International Shipping: Calculated at checkout based on destination and package weight.
Discreet Packaging
Your privacy is important to us. All orders are shipped in plain, unmarked packaging to ensure discretion. There will be no indication of the contents on the outside of the package.
Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on our website or through the carrier’s website.
- If you have not received your tracking number or if you have any questions about your shipment, please contact our customer support team at support@mspconverter.com.
Lost, Delayed, or Damaged Shipments
- If your shipment is lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
- For damaged shipments, please provide photos of the damaged items and packaging.
International Shipping and Customs
- International customers are responsible for any customs fees, duties, or taxes that may apply upon delivery.
- We recommend checking with your local customs office for more information on any fees that may apply to your order.
Returns and Exchanges
- For information about returns and exchanges, please visit our Returns & Exchanges page.
Contact Us
If you have any questions or need assistance with your order, feel free to reach out to our customer support team at support@mspconverter.com. We are here to help!
Thank you for choosing MSP Converter. We are committed to providing you with a smooth and satisfying shopping experience!